Ring Video Doorbell
Browse posts, comment, and join in the discussion about Rings wired and battery doorbell.
A
Black Videos on Ring Doorbell
app-settings
android
I've seen several articles on here about the black videos and none have really helped. Starting around noon on 1/5, all of my videos have recorded just black and I'm no longer able to access my live stream. Any thoughts on what would cause this to ask of a sudden happen?My device health looks good in the app with a RSSI - 55
582 •
0 •
0 •
12-01-2021 21:52:14
Responses (1)
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
Most Helpful Members
View All
©2024 Ring LLC or its affiliates
Tom_Ring
Hi @akordula. Black Video is often related network issues. This Help Center article [here](https://support.ring.com/hc/en-us/articles/360023439472-Fixing-Black-Video-Errors-by-Adjusting-Your-Router) has some great tips and tricks for correcting this. If making these changes doesn't seem to fix the black video, I recommend reaching out to our support team to take a better look into this. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
0
15-01-2021 19:04:05
•