I’ve seen several articles on here about the black videos and none have really helped. Starting around noon on 1/5, all of my videos have recorded just black and I’m no longer able to access my live stream.
Any thoughts on what would cause this to ask of a sudden happen?
My device health looks good in the app with a RSSI - 55
Hi @akordula. Black Video is often related network issues. This Help Center article here has some great tips and tricks for correcting this. If making these changes doesn’t seem to fix the black video, I recommend reaching out to our support team to take a better look into this. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.