Black video and live view won’t load

When viewing video, we only see a black screen and real time viewing of camera does not load. Seems we can’t see anything since June 1st. We’ve gone through all the troubleshooting suggestions in the help menu regarding the router, and we’ve reset the camera and also the router, no change.

Hey @JMWhite. Since you have attempted to do the troubleshooting but to no avail, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.