Black video and live not working?

I've had my ring for over a year and it's worked fine, now out of the blue I can't view live and the videos are black, but I get the notifications and when I go to the app the snapshot of the camera shows a clear image. I've tested my wifi and it's good. 191.8mbps download 11.25mbps upload. I have tried to view videos online and it's black there as well. This has been going on for approximately 2 weeks now and nothing has changed with my setup... And I'm working 72hrs a week right now and haven't had time to call someone when I'm home and no one available to chat for troubleshooting ?