Responses (3)

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  Eagle328

  That's a privacy screen that's set in the camera settings. It can be removed in the settings.

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  17-09-2020 03:40:52

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  Eagle328

  Read below articles for details. [https://support.ring.com/hc/en-us/articles/360027979331-Understanding-Privacy-Zones](https://support.ring.com/hc/en-us/articles/360027979331-Understanding-Privacy-Zones) [https://support.ring.com/hc/en-us/articles/360028035532-Creating-Privacy-Zones](https://support.ring.com/hc/en-us/articles/360028035532-Creating-Privacy-Zones)

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  17-09-2020 03:44:56

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  user55681

  Can you please take off the black square from my picture at the door

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  29-08-2023 06:40:57

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  Tom_Ring

  Hi @user55681. No one here can change the settings on your Ring app. Using the Help Center articles that @Eagle328 has shared, you can adjust these setting yourself. I hope this helps.

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  31-08-2023 01:05:40

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  system

  This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

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  30-09-2023 01:06:42

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