Black screen

Hi all.
Got a black screen only for video feed on ring doorbell. Did have vertical lines in it yesterday but it’s gone all together now.
Have disconnected it from network and reconnected and it’s done an update.
Any ideas on a fix.
Thanks in advance

Hi @Aaronneary. Often times, Black Video can be corrected by making some adjustments to your router and your home network. This Help Center article here has information on how to accomplish this. If you are still having this concern after making these adjustments, you can reach out to our support team for the next best steps.

Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.

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