Black screen recording

Hi everyone, I have a problem with my ring doorbell it’s started to record during the day black screens on motion and even when someone is ringing! What should I do!

We are having the same problem, just all black video now from time to time but much more frequent. Can Ring address this problem and advise solution?

Hi neighbors. If your recordings are inaccessible or just show a black screen, try the following steps:

This Help Center article here has additional steps to try as well for your concern. If you have tried these steps and are still having the same concern, give our support team a call at one of the numbers available here for further assistance. If you are outside of the US, please visit here to see how to contact support.