Black screen issue

Please, I need assistance with my Ring doorbell. My app’s live view screen is black when I access it. I’ve tried every troubleshooting step on the Ring App, but the screen is still dark. Please, does anyone have suggestions?

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I have exactly the same problem. Working fine on iOS but has stopped working on Android. Replay of the live view is fine

UPDATE - only seems to be an issue in portrait mode. Rotating the phone it showed after a few seconds