Black recordings

Hi I have recordings in history marked as “motion” but when I view the recording it’s all black (lots of light outside) surrounding records are fine…?

Hi @Thoroddur. Is the whole recording itself a black video? If so, I’d suggest looking at this Help Center Article here, which will contain various troubleshooting steps you can follow to resolve black video issues. If the steps in there don’t do the trick for you, please give our support team a call at one of the numbers available here. They can take a closer look and offer more in-depth troubleshooting in order to get this resolved. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.