Dear ring

This is now the 4-5 time my alarm has falsely trigger 5 or so minutes after arming and leaving.

I called today and the very unprofessional agents accent was difficult to understand. As well picked up more background noise then the agents voice.
And at this point I knew more then the agent I was speaking with. Since this was the 5th time with this issue.

As alway the agent really didn’t care what I had to say or that this issue has happened 5 times. And that I have no confidence in my alarm system.
To which I asked to submit a official complaint and told to come to this forum ?
I asked that my file be documented that I asked the agent to submitted a official complaint.
Put me on hold and again told to complaint on a forum

I expressed my concerns that a forum is not the place for a paying customer to voice his concerns about a on going problem.

Ring you need to do better, your agents are getting worse every time I have to call.