Dear Marley_Ring -
Thank you for the reponse.
I’m still puzzled because per the excerpts in quotes below from the Snapshot Help Article that you provided (and that I have read before) I don’t know how “new device setups” is defined. How is that defined? How is “existing devices” defined? I understand that you cannot comment on what “soon” means.
"Note: This feature is currently available on new device setups. Access to this feature will be available for existing devices soon."
Further, there is contradictory information in this article…see below:
"** What Ring devices have the snapshot capture feature?**
Snapshot capture is available on all Ring devices."
Let me help readers of this thread further understand and benefit from my experience thus far related to the post’s topic…
My first Ring Video Doorbell was received with Firmware 1.16.00272. That device did not update the firmware and it did not have Snapshot Capture working. I purchased this first device mid-December 2019.
I returned the first, and purchased a second. The second had the same issues with the same details. I did this transaction a few days after I purchased the first.
I returned the second and replaced it with a third (today). The third Ring Video Doorbell was received with Firmware 1.16.00263. I think we can all agree that this firmware and the associated device is therefore and older device. However, this older device updated the firmware automatically to “Up to Date” and that resolved this issue.
So again, there is much confusion for me as a consumer as to the definition of “new device setups”, “existing devices”, and what appears to be contradictory information on that same help article that, “Snapshot capture is available on all Ring devices.”.
So my original question is not yet answered…whether my first and second Ring Video Doorbells were “bricks” - meaning to me…that they would never have updated their firmware and my only solution was to return the device and hope that I received a functioning one.
Furthermore, and related to this thread, my Ring Floodlight situation is similar. My first floodlight that I purchased and installed worked very well - updating its firmware to “Up to Date” and providing things such as Snapshot Capture. On the box, that floodlight shows, “Assembled in China. 2017 BOT Home Automation”. My second floodlight that I purchased a few days later shows on the box, “Assembled in China 2019…”. However, this second floodlight does not update to the “Up to Date” firmware and is “stuck” on 1.16.00273. So again, in this case, the older product appears to be the functioning product and this seems contradictory to the help article that you provided.
I’ve read the forum rules and I believe I’ve followed them. I don’t recall having duplicate posts that would have required deletion - if anything - perhaps a merge (which I know can be done in these forums because it happened to me a day or so ago).
So again, the help from Ring on these forums for me has been absolutely useless to me and my issues with Ring. Same with calling Ring customer support. I’m here spending time posting my experiences in order to help other consumers - inline with forum policy - and some critical posts that I’ve made have been deleted by Ring - that in my opinion did not merit deletion based on forum rules.