Ring Video Doorbell
user53253
Bell not picking up people in driveway or at door
Doorbell not picking up people coming up and down driveway. Using wedge etc etc. Postman gets in and out on a daily basis without triggering.
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01-08-2023 07:57:54
Responses (2)
- U
Your response is generic. Worked before doesn't work now. What changes did ring perform?
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03-08-2024 03:01:02
C@user_e1790b The Ring Community is a public forum, so our responses are geared towards general troubleshooting information. There are many factors at play when it comes to motion detection, as everyone's environment is different. If the general troubleshooting steps I shared do not resolve the issue, it is best to consult with our support team for more in-depth assistance.
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05-08-2024 06:25:25
- U
I have the same problem. People right at the front door and you don't even know it
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10-07-2024 03:53:06
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Caitlyn_Ring
Hi @user53253. Ring Video Doorbells are designed to detect and alert you to visitors at your front door. Motions that occur farther out from the Doorbell are less likely to be detected. With that said, I always suggest reviewing your motion settings to find a combination that works best for you. Make sure your Motion Zones cover the areas you want and that they do not overlap. Adjust the Motion Sensitivity as needed. If you have a battery powered Doorbell, check your Motion Frequency setting. Being subscribed to a compatible Ring Protect plan will also give you access to Modes and Smart Alerts settings. Double-check these settings and ensure you don't have motion detection turned off within one of the Modes. Lastly, it's important for your Ring Doorbell to have a strong and stable wifi signal for optimal performance. For persistent motion detection concerns, please follow up with our support team for further assistance. You can get in touch at one of the numbers available here, or on Facebook @Ring.
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03-08-2023 06:49:46
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