Bell does not ring

Original bell in the house does not ring when pushing button RING2 which is connected by wires of original door bell button. RING2 device itself operates as expected. It semms as if pushing RING2 button the wwires do not get ‘connected’. When dismountingein RING2 and connecting the 2 original doorbell wires, the inhouse doirbell does work, so not an issue due to the wires themselves I guess. How to Original bell in the house does not ring when pushing button RING2 which is connected by wires of original door bell button. RING2 device itself operates as expected. It semms as if pushing RING2 button the wwires do not get ‘connected’. When dismountingein RING2 and connecting the 2 original doorbell wires, the inhouse doirbell does work, so not an issue due to the wires themselves I guess. How to solve this issue? this issue?

Hi @user33371. That was a great first step to see if shorting the wires without the Doorbell 2 would still cause your chime to ring! Now that we know there is power and your chime is working just fine, you can try some troubleshooting steps on the Doorbell. To begin, reboot the Doorbell from the Ring app and see if that helps. You can also try taking the battery out of the Doorbell for a few seconds and putting it back in. Lastly, you can try factory resetting your Doorbell by pressing and holding the setup button for 20–25 seconds, then reconnecting it to your wifi since the reset will make it fall offline. If you have tried these steps and are still having the same concern, give our support team a call at one of the numbers available here for further assistance. If you are outside of the US, please visit here to see how to contact support.