Battery stuck, no blue light, can’t reconnect to wifi

My Stick-Up Canm stopped connecting to my wifi. When I tried to reconnect, I get sent to “push the orange button and wait for blue light to flash.” No blue light. The troubleshooting process suggests charging the battery. Battery has been connected to solar charger and reads 82% but I try to get battery out to recharge it anyway. Battery is completely stuck. Won’t budge. So I have an expensive piece of plastic that does nothing. Help!

Hi @tbancsphl! You’ve certainly covered all the right steps for this to work as intended. I recommend performing a reset on the device by holding the setup button for 20 seconds. If your Stick Up Cam model supports battery and plugin adapter, try the plug in power if possible. Feel free to let us know how this goes! :slight_smile:

Thank you—since the battery was completely stuck and the device wasn’t resetting, I called the support line and am getting a replacement. I appreciate your response!

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