Battery spotlight cam not connecting

Battery spotlight cam keeps losing internet on chime(other cameras are connected) blue light on blinks twice when trying to reset and has fully charged batteries

Hi @user3376. When resetting your Spotlight Cam, ensure that you’re holding down the setup button for at least 20 seconds. After the reset is done, walk the Spotlight Cam through a new setup in the Ring App using the steps under Set Up a device. Make sure you’re not too far from the wifi access point when completing this process as well.

If the Spotlight cam is still unresponsive after resetting it and setting it back up in the Ring App with a fully charged battery, please give our support team a call at one of the numbers available here so they can look into this further with you. If you are outside of the US, please visit here to see how to contact support. :slight_smile: