Battery slot does not work

Question

Hi my spotlight camera went offline. I find it has one battery slot not working. Tested the battery with another slot which works well. Want to see how I can send it back for repair.

Justin_Ring · Answer

Hi @user56237. If one of the battery slots is not working correctly, try factory resetting the Camera and then [reconnecting it to your wifi](https://support.ring.com/hc/en-us/articles/360034825092-How-to-Reconnect-Your-Video-Doorbell-or-Security-Camera-to-Wifi) to see if it helps. To factory reset your Camera, press and hold the setup button for 20–25 seconds. If you have tried this step and the battery slot is still not working correctly, reach out to our [support team](https://support.ring.com/hc/en-gb/articles/213608406#store-opening-hours) for further assistance.

system · Answer

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

Ring Security Cameras

Battery slot does not work

Didn't find an answer ?