Hey neighbors. If your Ring Video Doorbell is not displaying the correct battery status, here are a few steps you can try. First, ensure that your battery is fully charged (solid green LED light). Next, reboot your internet router and your doorbell. You can reboot your router by unplugging it for 3 minutes, then plug it back it. For your doorbell, press and hold the setup button for 20 seconds, then release.
Once that is complete and your wifi has restored, you can reconnect your doorbell to wifi. Once connected, your doorbell will perform a quick update. To verify that your doorbell is online, try pressing the doorbell button to trigger a notification. This should cause your doorbell to display the correct battery status. If you are still having issues with this after performing these steps, reach out to our support team to dive deeper on this.
Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.