Responses (11)

R

Rwdsklr

Same problem as the rest of you. Put in a new fully charged ring battery and the app shows low battery. Can’t use the ring and support is so hard to understand that I gave up. I did reinstall the app but nothing changed.I’ll try the reset option. If that doesn’t work it goes in the garbage and I use another company. I am writing the CEO and telling him to get on the community board to see how the product performs. They should not be selling this lemon.

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17-01-2021 18:17:46

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P

pdeethardt

You usually have to trigger an event (motion, ring the doorbell, use live view) in order for the battery status to update. Lacking events, it should update when it does its periodic health check.

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18-01-2021 03:37:11

J
JustJoshinMagic
I figured out a solution! I just got my ring and changed the battery for the first time and was having the same problem everyone else was. I found the solution was to reconnect to the network. The app told me that reconnecting failed, however after closing that screen it was back to working 100%
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13-02-2021 23:53:55
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D
DarrenC
exactly the same problem, tried reinstalling the app, tried reconnecting to the network it's still the same why hasn't this been fixed?
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27-05-2021 16:02:01
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T

Tom_Ring

Hey neighbors. If your Ring Video Doorbell is not displaying the correct battery status, here are a few steps you can try. First, ensure that your battery is fully charged (solid green LED light). Try [rebooting your doorbell from the Ring app](https://support.ring.com/hc/en-us/articles/7438395032980-How-to-Reboot-your-Ring-Doorbell-or-Security-Camera-from-the-Ring-App-), which does require it to be online and connected to the internet. Next, reboot your internet router. You can reboot your router by unplugging it for 3 minutes, then plug it back it. Once that is complete and your wifi has restored, you can reconnect your doorbell to wifi. Once connected, your doorbell will perform a quick update. To verify that your doorbell is online, try pressing the doorbell button to trigger a notification. This should cause your doorbell to display the correct battery status. If you are still having issues with this after performing these steps, reach out to our support team to dive deeper on this. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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28-05-2021 21:01:55

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JurgenP

me too on my dorbell 3 - look's like we ALL have the same problem. worked for years and stopped a couple of weeks ago (in case of a broken firmeware update?)RING wake up and talk to your customers TRANSPARENT and stop publishing nonsese checklist!

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31-05-2021 12:00:53

K

kccsyy2828

This is what I discovered on my Ring Stick-up battery cam battery level update not working while charging with solar panel attached, or replace with a fully-charge battery):- Even if your solar is charging the Ring-cam, the device health will not refresh the new battery level. This is most likely a software design flaw that the ring app ONLY receives battery updates on certain events e.g. reboot, or motion alert.- As some commentator indicates, reboot the unit will do it. However, not all Ring devices are reboot friendly by just pushing a button.- This is what I have verified that works: assuming your Ring unit and the battery are all good, AND motion alert on your app for the Ring unit is ON, all you need to do is to walk/wave around the unit to trigger an motion alert. It immediately refreshes the battery level.Hope it help.

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07-10-2022 22:18:06

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E

EF

Well a year later, and the above suggestions have stopped working for me. Motion does not reset my battery status, and when I try and reboot in the “Device Health” option, it says it’s resetting, but nothing happens.I’ve tried pressing the reset button and resetting my Wifi. Nothing is working. Any NEW suggestions?

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25-10-2023 14:17:22