Hey neighbors! Thank you for sharing your experiences and detailing what you have done to try to resolve this concern. At this time, our team is currently investigating some concerns neighbors are reporting with the Modes feature not updating the cameras accordingly per Mode changes and in respect to how you have the settings set.
In the event you notice you are still getting motion alerts when your camera is supposed to have the motion alerts disabled, or you notice the Live View will not turn off/on accordingly, please go into the Ring app > Main Menu > Settings > Modes, and ensure your device is set for the correct Mode to have the appropriate feature. Once you have ensured this setting is current, please go back into the Dashboard, tap on another mode such, wait a minute while in this other mode, and go back to the desired mode. Once back in the correct mode, please walk in front of your device to see if the alert still comes through or try to trigger your Live View. In addition, you can disable the Mode settings for now as we investigate this further and push for a fix.
If you disable Modes and still find your device is not preforming as it should, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. Let me know how any further troubleshooting proves you for neighbors, or how the call with support goes!