Battery power pack

I have just fitted a ring power pack and wired it to my ring doorbell plus. It doesn’t seem to be charging as my battery power over the 24 hours since I fouled it has remained at 90%. Any suggestions or advise would be appreciated please.

Hi @user67515. What Ring power pack did you attach to your Doorbell? Can you post a picture of it or post a link that shows what you are referring to?

Hi , thanks for your reply , it’s the Ring power adaptor i got from Amazon. Battery is now 85% :pleading_face:

@user67515. Thank you for clarifying. If your Doorbell Plus is not taking a trickle charge from your Plug-In Adapter, try the following steps:

  • Reboot your Doorbell using the Ring app.

  • Check the wires going to the Doorbell to make sure they have not come loose.

  • If possible, try plugging the adapter into a different outlet to see if it makes a difference.

If you have tried these steps and are still having the same concern, give our support team a call for further assistance.