U
Battery on my brand new keypad
troubleshooting
keypad
The battery on my brand new keypad is apparently supposed to last months, but I have only had it for 24 hours and already it is showing as only half full and it has been plugged in to the mains for the last 8 hours (my understanding is that it contains a rechargeable battery).
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26-02-2023 08:07:22
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Tom_Ring
Hi @user37630. Correct. With a fully charged battery, your Keypad should last months with average use. Try troubleshooting the Keypad with the steps listed in this Help Center article [here](https://support.ring.com/hc/en-us/articles/360042155432-Troubleshooting-your-Ring-Alarm-Keypad-2nd-generation-).
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28-02-2023 02:43:51
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