I tried to reach the support number in Canada, but they have lots of calls and I can’t reach anybody. I want to send a support request as soo as possible, by mail if necesseray, because I bought the cam in october 2019 (it’s not working for 2 months already), and I’m afraid the warranty won’t apply any more.
What I want:
1 - that they send me a new battery, it’s obviously the problem (and it happened to many people, I can see that in the reviews). I did everything I was advised to, re-initaite the whole system, check my modem, re-enter the codes on my app, charge the battery for 24 hours, the light turns green on the battery, but when slided inot the cam, the light in the cam turns red and my app says the battery is not charged (or indicate 2%). On top of thet (maybe becuase of the battery, the app seems to be unable to connect to my internet!
2 - get a refund from my monthly payment since the cam doesn’t function (2 month ago)
3 - stop my payment until the problem is solved !!
Thanks for your help