Ring Video Doorbell

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U
Battery not charging anymore
hardwired-video-doorbell
troubleshooting

My doorbell battery has discharged after about 3 months use, the device is connected to a mains powered transformer which shows 20.4 volts at the doorbell but still the app tels me it's running on battery not hardwired. This has only just started, when I first installed the thing the app said it was hard wired but not any more. What is going on?

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13-10-2023 04:06:52

Responses (1)

  • T

    Hi @user62209. Even with your Doorbell hardwired, it will still need to be charged every once in a while. Depending on the settings you have and the amount of activity your Doorbell sees, the battery can drain quickly. You can learn more about this [here](https://support.ring.com/hc/en-us/articles/204252980).

    0

    16-10-2023 03:51:13

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