Purchased / installed a Ring Alarm system Generation 2 from Amazon in July 2020.
4 contact sensors, 1 PIR, Keypad, repeater and hub.
Keypad powered 24/7.
Hub Ethernet / powered 24/7.
End of April 2021 all batteries on contact sensors were indicating that they needed to be replaced. One contact sensor went dead. PIR sensor showed that it needed a battery replacement.
Replaced all batteries. Today May 9, 2021 all contact sensors are showing 100% and PIR is showing 85% with new batteries. as of end of April 2021.
Should I request a replacement of all contact sensors / PIR as they are less than one year old and I was assuming that I would get more than a year on the batteries?
I come from a world of wired sensors / alarm panel.
Hi @pete_c. Thanks for sharing that information. You should expect to get around 2-3 years of battery life from your Contact Sensors, depending on their usage and signal strength. A sensor with a weak signal will have battery drain quicker than one with a good signal. Be sure that you Base Station is placed in an area free of obstruction to achieve the best signal.
If this isn’t the case, I would contact our support team. They’ll go through some quick troubleshooting with you to help identify what the issue is. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.