Hi @user67856. Adjusting certain settings on your Doorbell was an excellent troubleshooting step to try for your concern. I would also recommend trying a factory reset on your Doorbell to see if it helps. To factory reset it, press and hold the setup button on it for 20–25 seconds, and then [reconnect it to your wifi](https://support.ring.com/hc/en-us/articles/360034825092-How-to-Reconnect-Your-Video-Doorbell-or-Security-Camera-to-Wifi). If you have tried this step and are still having the same concern, give our [support team](https://support.ring.com/hc/en-us/articles/360036196372) a call for further assistance.