Battery level won’t update

Hello everyone.Battery level won’t update, shows 13% all the time.Resetting doorbell,reinstalling app and adding like new one didn’t resolve the problem.Due to low battery,live view not available. Do you have any thoughts what can help? Considering to return this doorbell and forgot this troubles forever

Have you taken the battery out and tried manually charging it via USB cable?
If that fails to charge the battery it could be the battery has failed.
You’d have to contact Ring Support ( Contact Us – Ring Help) for any warranty possibilities. Otherwise you’d need to purchase a new one.