Installed the ring doorbell 3 one month ago.
I noticed the battery level shows ‘unknown’ on my phone, and ‘low battery’ on my wife phone, but the battery is fully charged.
I have reinstalled ring app twice but the same issue.
Installed the ring doorbell 3 one month ago.
I noticed the battery level shows ‘unknown’ on my phone, and ‘low battery’ on my wife phone, but the battery is fully charged.
I have reinstalled ring app twice but the same issue.
Hey @manbeing. If you are still having this concern with your Doorbell, I recommend removing the Doorbell from your account and then trying to re-set up the Doorbell in your Ring app. In the event that you still do not get a decent reporting on the battery level, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. Feel free to come back and let us know how this goes, as your response may help other neighbors!
Chelsea , that doesn’t work for me … when the battery is “unknown” it won’t allow me to disconnect and “reconnect” my device. it states “ALERT ERROR WHILE TRYING TO REMOVE DEVICE” and when i reset by pressing the orange button down for 15 seconds and release, The battery still says unknown… i’ve tried to call the US number and it disconnects me . i’ve even tried to call the Canada number to be transferred to the US and still nothing. i just got this like 3 weeks ago what do i do…
Hi @chloegrace410. You can check the status for Ring on our status page here . As of Dec 7, 15:56 UTC our teams have identified an issue that may cause failures throughout the app such as settings changes not saving and live videos (dings, motions, live views) to fail to connect. This issue may also cause login failures on all platforms including Ring.com.
Customer Support phone and chat systems are also affected. Neighbors may have difficulties getting in touch with our support team. We are working to resolve this as soon as possible. We appreciate your patience and understanding in the meantime.
As of Dec 7, 18:57 UTC technical teams have identified a root cause and continue to work on resolution. Some services have started to experience partial recovery. This is likely why you’re not able to complete these troubleshooting steps or reach our support team. Our teams are working to resolve this, so we appreciate your patience in the matter.
thank you so much caitlyn