Battery Level is unknown

Installed the ring doorbell 3 one month ago.

I noticed the battery level shows ‘unknown’ on my phone, and ‘low battery’ on my wife phone, but the battery is fully charged.

I have reinstalled ring app twice but the same issue.

Hey @manbeing. If you are still having this concern with your Doorbell, I recommend removing the Doorbell from your account and then trying to re-set up the Doorbell in your Ring app. In the event that you still do not get a decent reporting on the battery level, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. Feel free to come back and let us know how this goes, as your response may help other neighbors! :slight_smile: