Battery full but ring not working

Ring video doorbell has a full battery but not working. After pressing the reset button on the door bell there are no lights and nothing happens. Has it completely broken?

Hi @Jules831b. If your Doorbell is unresponsive, you want to make sure you perform a factory reset correctly. Make sure you are pressing and holding the setup button on it for 20–25 seconds. If you have tried this and are still having the same concern, give our support team a call for further assistance.

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