Battery draining

[Chiki]

my ringdoorbell 2 is draining the battery and it is connected hardwire I replaced the battery yesterday thinking that the battery would probably be bad but it continues with the same problem, the cables connected to the ring have 19.5v in the app it indicates hardwire

[Tom_Ring]

Hi @Chiki. I used the search feature here in the the Ring Community and I was able to find this post here. Try joining the conversation there and see if the suggestions in that topic will be a solution for you.