Battery draining

Hi.
I have ring 3. Its battery operated. Installed since 01/2021.
I have 2 batteries which i alternate between when batteries need charging. The problem is both batteries are draining with 4 weeks after being inserted.
Ive checked status on the app and wifi is ok, using all recommended settings & everything else seems fine.
Any ideas guys? Thanks

Hi @Blondie63. I’d recommend trying the troubleshooting steps here regarding unexpected battery drain. It’s also important to note that the cold weather can negatively impact the performance of battery operated devices. If this issue persists after reviewing the troubleshooting information shared, please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.

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Its been happening for months now, even in ghe summer. Ive tried all troubleshooting so im now going to contact customer support. Thanks.

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