My battery is draining far too fast the full 100% charge is only lasting the minimum of two days I think there maybe something wrong with it. I have everything on recommended settings and it doesn’t always register someone at my door
Oddly, I just had similar problem. After one year of no issues. I have the 3+. I have it wired. And I got a notification saying the battery was low. I decided to take the battery out. Put it on a charger for about 10 hours. Then put it back. It appears the trickle charge is working again. But it’s only been a day.
that’s why I logged on to this site to see if anyone else is having the same problem.
from my year of experience, I had noticed that it normally goes down to about 87-90% charge, and then it came back up. so i assume that the firmware to start the charge doesn’t really run until then.
This is odd to hear of, neighbors, and thank you for sharing these experiences. A battery charged to 100% should certainly last longer than a couple of days. Keep in mind, the initial setup process and any firmware updates, can drain battery. The use and number of events your Ring device experiences is also a battery drain factor. Fine tuning usage will often help with battery life. I recommend checking out this Community article on battery drain for tips on optimizing this experience.
As you’ve mentioned connecting your Video Doorbells to wiring, here is a helpful checklist that I use when looking to obtain a trickle charge to my battery-powered Ring devices. I hope this helps!
my Ring2 battery went from 100% to 4 % over night - brand new battery - bought the 2nd one beacuase even hardwired the original was draining too fast
We have had our ring doorbell for just over a year. The battery has never lasted more than a few weeks. This past month has been ridiculous though. Every 2-3 days we get the notice that the battery needs to be recharged. We have the recommended settings. Since we are past one year, are we out of luck for a replacement? Could the battery be defective?
Our doorbell is wireless.
Hi there, @jjwoanderson! If your battery draining concern is persisting after checking resources and steps mentioned prior in this thread
This may require a closer look from our support team. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.
I have the same thing,
14 months old.
-55 rssi which actually think pretty poor when only a few feet from a good router.
Lasts 3 or 4 days & this is with motion off & think 1 press a day max over that period.
been like it for many weeks but gradually getting worse.
Actually only just read should last a good few months, even 6.
Mine has never lasted more than a month & that’s with motion off as I realized that killed it even faster. rather defeats the object I guess but I have other security cameras.
I think going to look for alternatives as think will waste my time with CS.
Chat do not do tech support & phoning through took a while & annoyingly using the control center to generate a code (which it did) but always said authorization failed, so does not bode well.
I am very tech minded so know goof signal/wifi/BB etc etc.