Battery drained on wired video doorbell

If I have a wired video doorbell 3+ why is the battery draining. I thought that by wiring it the battery would always be at full charge? Is this correct or has our electrician wired it incorrectly.

Same issue on my video doorbell 3. Replaced the entire unit, still having the same issue, even when I disable everything (alerts, notifications, live view).

Hi neighbors. If you’ve hardwired your Battery Operated Ring doorbells, it should provide a trickle charge to your batteries. This Help Center article here explains how this works. If you find that you’ve taken everything mentioned in the Help Center article into account, try reaching out to our support team.

Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.