Hi there, neighbors! Thank you for sharing your experiences and feedback with the Community, as well as your solutions with other neighbors. When it comes to keeping your battery charged, there are many variables to consider. You’ll find our Community post by Riley most helpful in describing what to consider for optimal battery life between charges. Additionally, depending on where you are located, many regions are seeing colder temperatures. Check out our help center article for tips on operating your devices in the cold, and what temperatures to avoid.
Connecting your Video Doorbell to wiring and/or the appropriate power source, can certainly help supply a trickle charge, as described in this Hardwired vs Battery Powered Operation help center article . If you are needing a power source, here are some of our accessories that might help:
We’ve also seen success with neighbors using wired devices in colder environments, such as our Video Doorbell Pro or our newest Video Doorbell Wired (available for pre-order), to avoid charging a battery all together.
As always, if you feel as though you are experiencing significant battery drain, not related to the factors described above, please give our support team a call at one of the numbers available here . We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.