I wanted to share my situation with the same error message. I called Ring and after the tech support representative made some troubleshooting steps, he determined that my device was defective.
Ring is sending me a replacement.
I hope this information can help.
I installed a Ring system 18 months ago, including a Ring Spotlight Cam Battery and another with the solar panel attached. The solar one had stayed showing 100% battery all that time… until yesterday.
The only thing that happened in the past couple of days was a rainstorm - a rarity in Arizona, hence why I got the solar panel - and now I too am getting the dreaded “Battery Door Open” error message. I haven’t even touched this device in well over a year, and went to check the door battery, which was just as closed as it has always been. I noticed when I opened it that the red light inside indicating it had battery power was not lit up. I have switched the existing battery to the other side, checked to make sure the connection to the solar panel is solid, and will be plugging in a second battery once it is charged. I really didn’t want to have to go plug batteries in all the time, hence the solar panel.
I am quite disappointed that there has been not a single response from Ring since January, and the explanation about why they marked this issue resolved feels like an attempt at a Jedi mind-trick. I’d appreciate some sort of clear official update on what is being done, or how they will make this right.
Have been having this issue since installing a backup battery in one of my spotlight cams. It went away for a minute then came back and now it is persisting. Total BS that the mods marked this resolved while offering a basic troubleshooting tip and nothing more.
I jist installed a new spotlight cam on my home and haven’t had this issue with it…yet. Doesn’t seem like they care that so many people are experiencing this same problem. No updates pushed out, no other responses from moderators, no real solutions other than switch the battery location. What if you have two batteries installed? Come on Ring. FIX THIS!
I hear you…this is my 2nd cam in 6 weeks…battery door will not close…support were great , and very polite…but the support thec. Pulled a BS excuse and blamed my internet…and was just gone…he sucked!!!
The magnet for the hall sensor seems to be too far away. i put a small 1/4 inch by 1/8 inch button magnet in mine next to the ribbon wire and battery, seems to have solved the problem.
Same “Battery Door is open issue” new out of the box camera. Is there a clear solution for it ATM? Can we downgrade firmware? I want a refund if this doesn’t work as expected ASAP.
I didn’t have this problem at all until I got the bright idea to buy a second battery. I though the camera was supposed to use one battery and then the other??? Now it just drains both batteries faster than it used to drain one and I’m stuck with this error message. It goes away when I reboot the camera, but then the next time I check the camera it’s back. I was actually thinking about switching from my Nest Hello doorbell to a Ring Doorbell, but after this experience with this Ring camera I’m soooooooo happy I didn’t. The fact that this problem has been marked as “solved” should tell all of us everything we need to know – they’re never going to solve this problem.
I take it there is no fix yet? I’ve been getting this error on two different cameras. The app is almost useless because it feels the need to tell you every time you move around in app. This should be fixed can’t believe it’s gone on this long. As much as these units cost this is ridiculous.
I just thought I would join the LONG list of people complaining about this issue - what in the name of Jehovah do we have to do to get this fixed? If you think you can just ignore a pretty annoying fault and keep selling these things you should be ashamed Mr.Ring or Bezos or whoever’s in charge there, get it sorted ffs!
What’s going on Ring?
There’s a message from someone representing you saying this issue has been fixed but clearly it has not.
Brand new camera and I’ve been seeing this error from day one.
What’s the solution?
Hey Neighbors. I understand that a lot of you are having this issue. At this time, I ask that you contact our support team so this concern can be properly diagnosed and cataloged. Our support team will be able to guide you through the process of the next best steps. For now, I’ll be marking this post as a solution so other neighbors can easily find it. Please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support. If you have any other questions in the meantime, don’t hesitate to ask!
Joined the “club”!
Just replaced a Spotlight Cam that had a solar panel issue and the persistant “Door Open” message.
At least with the old unit a dozen door open and closes overcame the problem.
The new unit received from Ring is also displaying “Door Open”. I’ve opened and closed the door multiple times; pulled the batteries and re-inserted a couple of times and have performed a “reset” and reconnected the camera; and re-booted the camera via the app. Still insists the door is open.
I’m thinking I’ve bought into the wrong system now.
Just got off the phone with support. They are working on it, Yea right.
I guess in the mean time, I’ll have to put up with this persistent message.
Yes add me to the long list. Brand new camera happening out of the box, i got it to go away by opening/closing the door over and over and it went away.
So… with 4 herniated discs in my back i scaled the ladder 10 feet, drilled holes in the wall, installed the camera and solar panel which put me in a ton of pain. Pack the ladder away come inside to open the app and view my handy work and yep… Battery door open when i didn’t touch the door again.
I have every camera besides the doorbell i’ve got floodlight wired cam, spotlight cam, stickup cam, indoor cam and some i have multiples of each but this battery floodlight cam looks like a lemon.
No Ring it’s not my internet, user error or the phase of the moon. Disappointing i have to climb back up the ladder in so much pain, undo everything, pack it up and send it back grrr.
got exactly issue described here. Did follow suggestion steps like open and re-insert battery then reset button but does not resolve error.
Exact same boat. Been an issue since the day I bought the stupid thing, but not wasting my time waiting on hold for a runaround. The fact this is such a prevalent issue on the message boards without a fix is a complete joke.
THIS IS NOT A SOLUTION. It’s pure deflection, hoping folks won’t waste hours on the phone for a runaround, etc. The fact his isn’t a simple fix or recall/replacement is shameful.
Help! Is this going to be resolved ever?
Hi neighbors. As mentioned by @Tom_Ring, if you are having this concern, please give our support team a call at one of the numbers available here for further assistance. If you are outside of the US, please visit here to see how to contact support.
Had this camera for a while now, did think it was a faulty one, just read about the Battery door open problems, same here. Two batteries, one solar charger and still have the same message come up.
This needs sorting ASAP.