Ring Security Cameras
Battery Door Open Error Message
Getting the error battery door opened. I tried closing the battery lid with clicking sound more than 10 times and even tried resetting for 5 times. No use still showing the same error. How to stop these messages or get it to recognize the door is closed?
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19-05-2020 01:35:02
Responses (110)
- U
They should either discontinue the camera or fix the problem and replace ALL customer cameras. Like others suggest, make an option on app to disable error alert/ msg. Replace camera with different battery model completely. It's painful, but please contact support and go through their procedures they will replace the camera of problem can't be solved.
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03-05-2023 01:39:31
- B
Our stickup with solar panel has been up there for a few years. Just got this lovely annoyance today. This camera, being the hardest to get to, has OF COURSE been our most problematic. No one can reach it, I KNOW that door isn't open unless raccoons can suddenly fly. Add me to the list. I'll try a new battery, otherwise, I will ignore this non-message. Until I can't, then I will buy a different brand and cancel my account.
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10-05-2023 12:12:26
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- J
I have the same issue with my battery hatch that will no longer stay closed. its been cleaned all over and still will not stay closed. 
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10-05-2023 06:32:08
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- S
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
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11-05-2023 06:57:47
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- U
Had this same problem since installed that’s over a year now, tried tape, elastic bands, still doesn’t work. Poor design on a very expensive piece of equipment.
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15-09-2024 04:06:34
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cambowambo
I have the battery door open error message. I haven't even installed the camera yet - it is on my network but all notifications are off. It appears to work fine. I've checked the door and it is clicked closed, I have done resets and rejoined the network several times, I have swapped batteries with my doorbell, and still the error message. Is it a problem? or just an error message? 
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14-04-2023 01:01:48
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