English

Ring Security Cameras

Browse posts, comment, and join in the discussion about Ring’s indoor and outdoor cameras.
H
Battery Door Open Error Message
trending
cs-support
battery-security-cameras

Getting the error battery door opened. I tried closing the battery lid with clicking sound more than 10 times and even tried resetting for 5 times. No use still showing the same error. How to stop these messages or get it to recognize the door is closed?

53649

1

96

19-05-2020 01:35:02

Responses (110)

  • C

    I have the battery door open error message. I haven't even installed the camera yet - it is on my network but all notifications are off. It appears to work fine. I've checked the door and it is clicked closed, I have done resets and rejoined the network several times, I have swapped batteries with my doorbell, and still the error message. Is it a problem? or just an error message? ![Screenshot 2023-04-14 at 9.22.40 am|231x500](upload://5qsyaP5BUF8hW1QJgYi4VGPlBG4.png)

    0

    14-04-2023 01:01:48

      U

      They should either discontinue the camera or fix the problem and replace ALL customer cameras. Like others suggest, make an option on app to disable error alert/ msg. Replace camera with different battery model completely. It's painful, but please contact support and go through their procedures they will replace the camera of problem can't be solved.

      0

      03-05-2023 01:39:31

  • B

    Our stickup with solar panel has been up there for a few years. Just got this lovely annoyance today. This camera, being the hardest to get to, has OF COURSE been our most problematic. No one can reach it, I KNOW that door isn't open unless raccoons can suddenly fly. Add me to the list. I'll try a new battery, otherwise, I will ignore this non-message. Until I can't, then I will buy a different brand and cancel my account.

    0

    10-05-2023 12:12:26

    • J

      I have the same issue with my battery hatch that will no longer stay closed. its been cleaned all over and still will not stay closed. ![image2|666x500](upload://iFQQPjUAhoO7OIyBF0haMyZKl3X.jpeg)

      0

      10-05-2023 06:32:08

      • S

        This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

        0

        11-05-2023 06:57:47

        • U

          Had this same problem since installed that’s over a year now, tried tape, elastic bands, still doesn’t work. Poor design on a very expensive piece of equipment.

          0

          15-09-2024 04:06:34

          Didn't find an answer ?

          Log in or create your Ring account to post a question and join in the on the conversation.

          Most Helpful Members

          T

          TonyMan

          1

          User
          Solution

          B

          Boone

          1

          User
          Solution

          J

          j0hnmsch

          1

          User
          Solution