Responses (108)

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  Rabirdman33

  I take it there is no fix yet? I've been getting this error on two different cameras. The app is almost useless because it feels the need to tell you every time you move around in app. This should be fixed can't believe it's gone on this long. As much as these units cost this is ridiculous.

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  11-09-2022 11:57:12

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  TheBogman

  I just thought I would join the LONG list of people complaining about this issue - what in the name of Jehovah do we have to do to get this fixed? If you think you can just ignore a pretty annoying fault and keep selling these things you should be ashamed Mr.Ring or Bezos or whoever's in charge there, get it sorted ffs!

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  21-09-2022 09:14:52

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  user24869

  What’s going on Ring? There’s a message from someone representing you saying this issue has been fixed but clearly it has not. Brand new camera and I’ve been seeing this error from day one. What’s the solution?

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  03-10-2022 08:45:43

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  Tom_Ring

  Hey Neighbors. I understand that a lot of you are having this issue. At this time, I ask that you contact our support team so this concern can be properly diagnosed and cataloged. Our support team will be able to guide you through the process of the next best steps. For now, I'll be marking this post as a solution so other neighbors can easily find it. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support. If you have any other questions in the meantime, don't hesitate to ask!

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  04-10-2022 05:53:41

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  frensicpic

  Joined the "club"! Just replaced a Spotlight Cam that had a solar panel issue and the persistant "Door Open" message. At least with the old unit a dozen door open and closes overcame the problem. The new unit received from Ring is also displaying "Door Open". I've opened and closed the door multiple times; pulled the batteries and re-inserted a couple of times and have performed a "reset" and reconnected the camera; and re-booted the camera via the app. Still insists the door is open. I'm thinking I've bought into the wrong system now.

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  13-10-2022 06:20:42

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  frensicpic

  Just got off the phone with support. They are working on it, Yea right. I guess in the mean time, I'll have to put up with this persistent message.

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  13-10-2022 07:17:38

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  user26425

  THIS IS NOT A SOLUTION. It's pure deflection, hoping folks won't waste hours on the phone for a runaround, etc. The fact his isn't a simple fix or recall/replacement is shameful.

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  23-10-2022 04:34:02

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  LowRange

  Yes add me to the long list. Brand new camera happening out of the box, i got it to go away by opening/closing the door over and over and it went away. So... with 4 herniated discs in my back i scaled the ladder 10 feet, drilled holes in the wall, installed the camera and solar panel which put me in a ton of pain. Pack the ladder away come inside to open the app and view my handy work and yep.... Battery door open when i didn't touch the door again. I have every camera besides the doorbell i've got floodlight wired cam, spotlight cam, stickup cam, indoor cam and some i have multiples of each but this battery floodlight cam looks like a lemon. No Ring it's not my internet, user error or the phase of the moon. Disappointing i have to climb back up the ladder in so much pain, undo everything, pack it up and send it back grrr.

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  19-10-2022 09:28:21

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