I have a 4th generation doorbell. It says that the battery is critically low and will not live view. I have put a fresh battery in and no change. I brought it inside and held the reset button and fully set it up again with no luck. I am sure the batteries are full because I tested in a different camera. I have 3 other cameras outside (2 stick up cams and a gen 2 door bell) and they are having no issues. Not sure why my newest and most expensive device is having this issue. Any other ideas I can try?
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Hi @user39013. If your device is completely unresponsive, you’ve already tried the troubleshooting steps that I would recommend. I suggest following up with our support team. Please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.