U
Battery critically low. No live view
battery-video-doorbell
troubleshooting
I have a 4th generation doorbell. It says that the battery is critically low and will not live view. I have put a fresh battery in and no change. I brought it inside and held the reset button and fully set it up again with no luck. I am sure the batteries are full because I tested in a different camera. I have 3 other cameras outside (2 stick up cams and a gen 2 door bell) and they are having no issues. Not sure why my newest and most expensive device is having this issue. Any other ideas I can try?
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11-03-2023 05:10:40
Responses (1)
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Tom_Ring
Hi @user39013. If your device is completely unresponsive, you've already tried the troubleshooting steps that I would recommend. I suggest following up with our support team. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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13-03-2023 01:53:50
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