Battery charging problem

When I plugged the battery in to charge, the green and orange light flash and the battery won’t charge. I’m not getting the solid green and orange lights.

Hey @TJC. You should get the solid green light after around 8 hours of charging! Have you gotten just the green light after this time?

The battery sat all day and the green and orange lights never stopped flashing

@TJC Since the battery doesn’t seem like it will hold a charge then, I recommend to reach out to our support team here to see if you are eligible for a replacement battery, if not, I recommend to buy a new one to see if this helps!