Basic protection plan not working

I have paid for a Basic protraction plan £2.50 a month but unfortunately now I’m A day later and I still can’t access previous motions as it says I don’t have a valid subscription but then the web browser says it’s active, I deleted the app and it’s still not working! Any help would be great.

Thank you Gaito98

You have to wait a few days for it to take effect. It took 2 or 3 days (don’t remember exactly) for mine.


Okay buddy thank you, I was beginning to worry, Thanks a lot!

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Hi @Gaito98. If you continue to experience this concern with your Ring Protect plan not allowing you to view any events that took place after you subscribed, definitely follow up with our support team so they can take a closer look. You can give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support. :slight_smile: