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Tracker_Tom

Basic Plan

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I signed up for the Basic Protection Plan, 12 months. My plan starts on 11th Oct 2023 but my renewal date is 2nd Oct 2024. Clearly that is not 12 months. Why is my renewal date not 11th Oct 2024

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03-10-2023 07:33:10

Responses (2)

C
Caitlyn_Ring
Hi @Tracker_Tom. The Ring Community is a public forum, so we do not have access to your Ring Protect plan billing details. For this concern, you'll need to follow up with our [support team](https://support.ring.com/hc/en-us/articles/213608406#callus) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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03-10-2023 05:24:29
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system
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
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02-11-2023 05:24:59
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