Basic Plan

I signed up for the Basic Protection Plan, 12 months.
My plan starts on 11th Oct 2023 but my renewal date is 2nd Oct 2024.
Clearly that is not 12 months.
Why is my renewal date not 11th Oct 2024

Hi @Tracker_Tom. The Ring Community is a public forum, so we do not have access to your Ring Protect plan billing details. For this concern, you’ll need to follow up with our support team for further assistance. If you are outside of the US, please visit here to see how to contact support.

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