Basic door sensor question

Products Ring Alarm
1

Hi everyone,

I have a basic question about a door sensor.

I’ve had other security systems in the past. I simply used to set the alarm “away” on my way out, and within 60 seconds I had to leave the building.

Or when I entered my house while the system is armed, I’ve had 15 seconds to enter my code.

With Ring, alarm immediately starts to blare when I enter an “armed” house.

I also cannot leave my house while it is on a countdown mode to “armed”. Alarm immediately starts to go off when I open the door to get out.

There should be a VERY simple solution to this, but I can figure out.

Please note that I also have motion sensor and indoor camera near the door and I’m not sure if they have to be adjusted. As far as I can tell, the door sensor is triggering the alarm.

Thank you

Arda

2

In the app, go to the menu (three lines in top left), Settings, Modes, Home. In there is entry and exit delay… repeat process for Away mode if you wish…

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3

Also go the sensor itself, tap the gear for settings>Placement

It needs to be main door, not secondary

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4

Thank you, but that wasn’t it. I just checked and noticed that I already placed a 30 seconds delay.

5

I guess this is it! It was indeed marked as a secondary door, beacuse it was on my back door. I have two panels on both front and back door, and both doors have sensors. I thought I should mark the back door as “secondary”. Apparently I was wrong. I’ll test it tomorrow when I’m at my store.

Thanks!

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