Basestation is not working

  • Wi-fi not connected
  • pairing mode not working
  • reset not working
    It seems basestation is halt and dead.
    How can’t i resolve it?

Hi @Jasper. Since the lighting bolt is red, this means that the power on the device is poor. Since the poor is too poor, it is unable to boot up and function as intended, and therefore not allowing you to reconnect it. For this concern, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.