I had the base station and alarm system working and then it quite, and I havn’t been able to to get them to connect again.
How do you have it plugged in? Into a direct outlet or extension cord? Had an issue today with HelloTech installer. Base station was plugged into extension cord, connected, then disconnected and would not connect again. The HelloTech guy said “I see this problem a lot for some reason” and he unplugged the base station from extension cord, plugged it into outlet, killed the Ring app, restarted phone and then everything reconnected