Base station works its basic function except it doesn't have any sound and the top LED doesnt light up

As title states, my base station works for pairing accessories and their function works but base station doesnt have any sound, I only hear the chime, armed notification and siren on my key pad,
no top LED light as well. I tried to remove all accessories, reset the base station, re-pair accessories again and still a no go. if anyone has the same issue, a solution would be appreciated.

That is very odd to hear of, @jblopez! The Base Station siren, by default, will sound at full volume when you Alarm system is triggered. As it sounds like you’ve been able to set this up and your other Alarm devices, the Base Station should show a top LED throughout this process and while sounding it’s siren.

Check out the steps for troubleshooting the Base Station in our help center article. If this does not help to resolve this, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.