Base station wont connect

My base station wont connect. Tried holding down reset nothing happens.Tried holding down the pairing button nothing happens.Blue ring is on and the red light for wifi.Its almost as if its frozen or something. Help please

Hey @Jvill0526. We do not advise our neighbors to press and hold down the reset button on the Base Station without advise from our support team. Considering that this still to no avail to get the Base Station up and running, I recommend reaching out to them to see if they can troubleshoot this further for you. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. Feel free to come back and let us know how this goes, as your answer may help other neighbors in the Community! :slight_smile: