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Base Station Won’t Power On
cs-support
base-station
Our base station to our RING system is not working at all. A couple of days ago we had a bad storm and a lot of lightening, during the storm the base station went to battery back up. The battery we believe has died now, so it is not working at all. The outlet it is plugged into works but the base station doesn’t. Has anyone ever experienced this? Does anyone have any recommendations on what to do? We just purchased this a month ago so it shouldn’t have issues.
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04-08-2021 01:33:46
Responses (2)
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08-09-2022 08:49:09
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Tom_Ring
Hi @Rushing_66. First, try to reboot your Base Station by plugging it in to a known working outlet and then briefly tapping the "Reset" button on the back with a pushpin or paperclip. Do not hold this button down. If there are still no signs of activity after that, you'll need to reach out to our support team form the next best steps. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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05-08-2021 05:10:13
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