Base Station will not pair

I have a solid blue ring , but the green and yellow blue tooth lights not showing ?

Hi @arrongrant. If you’re not able to get your Base Station up and running in the Ring App, you’ll want to follow up with our support team directly so they can walk you through any troubleshooting steps in order to get it set up. You can give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. :slight_smile: