Base Station Wifi Issue


My Ring Base Station suddenly disconnected from the WIFI this morning. I cannot reconnect it to the WIFI though I have put the correct WIFI password and have the Base Station just beside my WIFI router. My WIFI is not offline.

I can connect the Base Station to the Internet via cable, but cannot have WIFI connect back.

Any help to fix the WIFI issue on the Base Station?



Hey @Meng. Since the device will not reconnect to your wifi network and is offline, it would be best to call our support team on this concern. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. Let me know how this goes, as the solution and you and support do may help other neighbors that may run into this. :slight_smile: