Base Station Upgrade Taking Forever

My alarm system / base station has been in upgrade mode for the past 5 hours. Is that normal?

Good question @reh! The speed of an update will, of course, depend on network connection strength and type. Distance, interference, and type of connection (wifi/ ethernet) are things to consider for optimal connection. That being said, an update should not take several hours to complete. If the above variables seem sufficient for an update and it still does not complete in a timely manner, please reach out to our support team, at 800-656-1918, for more in-depth troubleshooting.