Base station started dropping offline in the past few weeks

Products Ring Alarm
#1

Literally no changes to anything on my network or environment unless Ring autoupdated firmware without notification.

A few weeks ago, my base station started dropping offline.

According to the router, it seems to have a problem holding onto its DHCP reservation. Without any DEAUTH, it seems to drop (lease time: 365d) and then rejects offers and then just stays offline for a few minutes to a few hours.

It’s working, because local sensor activity is reported (chimes) by the base station.

Tried powering it down (battery out) with identical results.

#2

Hi @woijer. Would you mind reaching out to our support team for this concern? They’ll be able to take a closer look at what may be going on with your Base Station, as well as provide troubleshooting support in order to resolve this. You can give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. :slight_smile: