Base station power light orange, no wifi light on , no ring light on


Have you had this kind of issue when you try to set up for the first time?

Power light on orange, wifi light off, ring light off

I already try resetting the base, disconnecting the battery, etc etc…can you please help me?

Thank you!

Hi @Folveda. Thanks for sharing a photo of your Base Station lights. This looks like a factory reset was attempted, but not fully completed. To see exactly whats going on, it would be best to reach out to our support team. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.