Base station power light orange, no wifi light on , no ring light on

Hi

Have you had this kind of issue when you try to set up for the first time?

Power light on orange, wifi light off, ring light off

I already try resetting the base, disconnecting the battery, etc etc…can you please help me?

Thank you!

Hi @Folveda. Thanks for sharing a photo of your Base Station lights. This looks like a factory reset was attempted, but not fully completed. To see exactly whats going on, it would be best to reach out to our support team. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.