My base station went off line from wifi at about midnight last night. I cannot seem to reconnect. The signal is strong and the wifi location and password haven’t changed. It pairs okay too but will not reconnect. It’s now on cellular backup but that will end with my trial a a few days… is there a trick to getting it reconnected that I’m missing? Thank you.
Hey @Deano1s. In the event you still have been unable to get the Base Station back online, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.
Thank you. I got it back on line. I first tried by unplugging the router and letting it reboot which didn’t work. I then hit the reset button and it came back on line. Simple. I am lucky.
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